About our Services
Our Goals:
- Ensure High Availability of Information Systems
- Provide Timely and Effective Training and Support
- Optimize Financial Resources Available
- Anticipate Trends to Manage Risk
- Design and Implement Integrated Systems
- Deliver Efficient and Effective Infrastructure Management
- Monitor Service Level Commitments
- Support Personal and Professional Growth
- Promote a Culture of Innovation
- Deploy and Maximize Usage of Advanced Technology
The department is organized into four separate sections, providing a comprehensive range of services to the Corporation, member municipalities, and other community partners.
Client Services
Client Services provide front line support and training to all computer users across the County and escalates technical issues to other department specialists as required. This group is specifically responsible for all desktop and laptop computer deployment including the setup of new user accounts and the installation of associated desktop applications. Help Desk hours are 8:30 - 4:30 Monday to Friday.
Client Services is made up of:
- SUPERVISOR CLIENT SERVICES
- Client Services Analyst
- Training Coordinator
- Client Services Support Representative (x3)
Networks and Communications
Networks and Communications provide technical support to all County network infrastructure including the SCAN wide area network, which links our sites and the local area network infrastructure within each building. This includes telephone connections and service related to telephone system components. The group also manages over 50 central file servers, which support our applications as well as web site and e-mail components. They are also responsible for network and internet security and virus protection.
Networks and Communications is made up of:
- SUPERVISOR NETWORK & COMMUNICATIONS
- Network Systems Analyst (x3)
Corporate Information Systems
The Corporate Information Systems section is responsible for designing, planning, and implementing the corporate database and applications architecture to support business-unit operations throughout the organization. The team co-ordinates the systems analysis and development process for new departmental applications along with the implementation.
Corporate Information Systems is made up of:
- MANAGER CORPORATE INFORMATION SYSTEMS
- Database Applications Specialist (x3)
- Web Systems Analyst
- Web Applications Analyst
- Applications Programmer Analyst
- Applications Programmer
- Business Analyst (x4)
Geographical Information Systems
Geographic Information Systems (GIS) is a functional section of the Information Technology department that maintains a database that is linked to known geographic locations and represented as graphical content on a map. GIS provides advanced capabilities for display, manipulation, and analysis of mapped and unmapped data to help users visualize and better understand geographic relationships. GIS is used for many projects such as Land Use Planning, Emergency Response and Preparedness and coordinating the County’s 911 addressing system.
Geographical Information Systems is made up of:
- MANAGER GEOGRAPHIC INFORMATION SYSTEMS
- GIS Analyst (x2)
- GIS Technician (x2)
All Supervisors and Managers report to the Director of Information Technology who reports to the General Manager of Corporate Performance.
Our Organizational Chart
